Your craft is personal. Your customer process should be, too.

Stonefront helps bridge the gap when a family reaches out and staff cannot respond right away — whether they are helping another customer, out on an installation or away from the office. A managed process gives inquiries attention, gathers context and keeps the next step from depending entirely on memory.

Stonefront brings the inquiry into the agreed process: capture, respond, qualify, follow up and schedule. It gathers useful context and routes the next action to the right place, with staff taking over when human expertise is needed.

Stonefront Concierge is the conversational website assistant within Stonefront. It identifies itself as automated, answers dealer-approved common questions, gathers useful project details and helps visitors take an appropriate next step. It hands off to staff when the conversation needs judgment or expertise.

When configured for after-hours service, Stonefront Concierge can provide an immediate first response, gather information and create a clear next step for the dealer’s team. Acknowledgment does not mean a staff member is available immediately.

Yes, where configured. Qualified visitors can request or schedule a consultation through the agreed process. Staff availability, appointment rules and the distinction between requested and confirmed appointments are defined during setup.

Stonefront is a customer-conversion system for independent monument dealers. It helps monument businesses capture inquiries, respond quickly, gather useful information, manage follow-up, schedule consultations and build their online reputation.

Stonefront is designed for independent monument-company owners and teams who want a more consistent process between a family’s first inquiry and their decision to become a customer.

Not necessarily. We first look at the tools and processes you already use. Where practical, Stonefront can work alongside them. Any changes or connections are confirmed before implementation.

Where practical, yes. We review your website, forms, and technical access to determine how inquiries can connect to your customer process. Compatibility is assessed for your business.

Depending on your phone setup and the agreed workflow, a missed call can create a follow-up task or trigger an appropriate acknowledgment. Your staff can then return the call with context. Specific capabilities are confirmed during setup.

AI may support tasks such as summarizing messages, classifying inquiries or routing information. It is not a substitute for your team’s judgment, expertise, or sensitive conversations with families.

No. Stonefront focuses on customer communication and conversion. Monument design, production, accounting, and government paperwork remain with your existing team and tools.

Stonefront helps connect your online presence to a clear inquiry and follow-up process. It does not guarantee new leads, search rankings, customers, or revenue, and it does not manage paid advertising.

Stonefront is a specialized customer-conversion service, rather than a general marketing agency. Its focus is the customer journey: inquiry, response, consultation, quote, customer, and review.